Privacy Policy

Effective Date: 16 April, 2025

These Terms of Service ("Terms") constitute a binding agreement between you and 9gen.ai ("we," "us," or "our"), governing your access to and use of our artificial intelligence services, applications, tools, and content (collectively, the "Services"). By using the Services, you agree to comply with these Terms. If you do not agree, you must immediately cease all use and delete any data associated with your account.

Types of Information Collected

1. Personal Data
   • During registration, we collect your email address.
   • You may opt to log in via Google or Microsoft accounts, in which case we retrieve essential authentication details.
2. User-Submitted Content
   • To deliver AI-driven outputs (e.g., text, image, or media processing), you may upload files, share links, or provide real-time inputs. We process such data to fulfill Service functionalities.
3. Payment Information
   • Purchases for Service credits or premium features are processed through third-party payment gateways (e.g., Stripe). We do not collect or store sensitive payment details such as credit card numbers.

Purpose of Data Use

• To operate, maintain, and enhance the Service, including analyzing usage patterns and performance.
• To manage your account and communicate service-related updates via email.
• To process submitted content and generate AI-driven outputs tailored to your requests.
• To conduct statistical analysis, evaluate marketing campaigns, and improve user experience.
• For any other purposes explicitly agreed upon by you.
• Reviewing Your Data for compliance with applicable laws and ethical standards. We reserve the right to remove content or suspend access at our discretion.

Data Sharing & Disclosure

1. Third-Party Service Providers
   • Trusted partners (e.g., cloud storage or analytics providers) may assist in delivering the Service under strict confidentiality agreements. Data is shared only as necessary.
2. Affiliated Entities
   • We may share data with parent companies, subsidiaries, or entities under common control, all bound by this Privacy Policy.
3. Legal Compliance & Security
   • Information may be disclosed to comply with legal obligations, investigate fraud, or address security threats.

Data Retention Period

• Personal data and user content are retained only as long as necessary for Service delivery or legal compliance.
• Anonymized or aggregated data may be retained indefinitely for analytics and AI model optimization.

Security Measures

We employ SSL encryption, access controls, and administrative safeguards to protect your data. However, due to inherent internet risks, absolute security cannot be guaranteed.

Third-Party Services

Payment processing is handled by independent providers (e.g., Stripe). Their privacy policies govern your payment information—review them before use.

Your Rights (Under Hong Kong’s PDPO)

You have the right to:

1. Confirm whether we hold your personal data.
2. Access, correct, or request deletion of your data.
3. Withdraw consent for specific uses (may affect Service functionality).

To exercise these rights, contact: htts://9gen.ai

Policy Updates & Notifications

We may revise this policy periodically. Material changes will be announced via Service notifications or email. The latest version, marked with an updated "Effective Date," will always be available on our official website.

Consent & Awareness

By using the Service, you acknowledge reading and accepting this policy. If accessing the Service on behalf of an organization, you confirm proper authorization to consent.

Contact Us

For inquiries, reach us at:
9gen.ai
Rm 1801, 18/F, On Tin Centre, San Po Kong
https://www.9gen.aiPhone: +852 3500 3910